Tramli — Support

Need help, found a bug, or want to suggest something? Email esener303@googlemail.com. Tramli is made by one person, so replies may take a couple of days — but every message is read.

Common questions

My widget shows a time that has already passed

iOS decides how often a widget may refresh — in practice somewhere between every 15 and 60 minutes — and an app cannot override that. Tramli works around it as far as the system allows: each fetch is turned into per-minute countdown frames, so the countdown keeps ticking accurately between refreshes, and every widget prints a Stand HH:MM caption telling you when the data was actually fetched. If that caption is old, tap the widget to open the app, which always fetches live.

Which widget sizes are there?

The Abfahrten widget comes in medium and large for the Home Screen, plus a rectangular Lock Screen widget. Abfahrten Pro, the optional purchase, comes in medium and large and shows up to three stations at once.

How do I change a widget's station?

Touch and hold the widget, choose Edit Widget, then tap the station field and search. Stations you have starred in the app appear there first. Each widget is configured separately, so you can have one for home and one for work.

A station I expect is missing, or a departure looks wrong

Departure data comes from the public Swiss transport API at transport.opendata.ch, which in turn draws on the operators' own timetables. Tramli displays it without modification, so a stop or a delay that is wrong there will be wrong in Tramli too. If a station name is not found, try the spelling used on the departure board itself (for example Zürich HB rather than Zurich Hauptbahnhof).

What does Tramli Pro unlock?

One thing: the Abfahrten Pro widget, which shows up to three stations at once with an optional filter for just trams, just buses or just trains. It is a one-time purchase, not a subscription, and it is shared with your family via Family Sharing. Everything else in Tramli is free and stays free.

I bought Pro but a new device does not show it

Open Tramli, tap Tramli Pro at the bottom of the board, then Restore Purchases. Make sure the device is signed in to the same Apple Account that made the purchase.

Does Tramli track me?

No. There is no account, no analytics and no advertising, and the app does not ask for your location. The only thing that leaves your device is the name of the station whose departures you asked for. See the privacy policy for the detail.